Please provide a detailed description of the problem your’re experiencing. We encourage you to include error messages, unexpected behavior, or any other relevant context in the 'More details' Description of the Issue: -- Choose one -- The Load button does not work The Save button does not work The Restore button does not work The Backup button does not work The Add button does not work The Delete button does not work The Confirm button does not work The app crashes randomly I can’t log in The UI elements overlap The app is slow to load Other:
Can the issue be consistently reproduced? If so, what are the steps to reproduce it. Reproducible issues are easier to investigate Reproducibility: -- Choose one -- Yes, it happens every time. Please provide details in the 'More details' part Sometimes, but not consistently. Please provide details in the 'More details' part I’m not sure No, it’s unpredictable Other:
What about the platform and version (including build number, in 'other') and the platform (Windows 10, Xbox, etc.). This helps narrow down potential causes Platform and Version: -- Choose one -- Windows 10 Windows 11 Android iOS MacCatalyst Tizen Windows I don’t know Xbox One Other:
Please provide details about the user’s device (e.g., PC, tablet, phone). Include OS version and hardware specifications Device Information: -- Choose one -- Surface Windows Phone Old PC iOS device Desktop computer Laptop Tablet 2-in-1 device Xbox console (Series X, Series S, Xbox One) Workstation or server Point-of-sale machine ATM machine Smart kiosk Industrial machine controller Virtual machine Mac computer with Windows installed (via Boot Camp or Parallels)
Is the issue specific to a particular user account or occurs across all accounts? This helps identify whether it’s related to user-specific settings User Account Context: -- Choose one -- Happens for all users Only my account Not sure Guest account Other:
would you provide us with any relevant logs, crash reports, or diagnostic data. These can provide valuable insights into the issue Logs and Diagnostics: -- Choose one -- I have logs No logs What’s that? Crash dump available Other:
What is the user’s network environment (Wi-Fi, cellular, proxy settings, etc.) Network Environment: -- Choose one -- Wi-Fi Corporate network Cellular No internet Other:
What steps the user has already taken to troubleshoot the issue. This prevents redundant troubleshooting Steps Taken So Far: -- Choose one -- Reinstalled the app Cleared cache None Tried safe mode: Other:
Will you be willing to provide screenshots or screen recordings demonstrating the issue. Visual evidence can be very helpful Screenshots or Recordings: -- Choose one -- I have screenshots No visuals Will provide Video recording Other:
What were you expecting to happen. Understanding the desired outcome helps in pinpointing deviations Expected Behavior: -- Choose one -- Should sync across devices Instant notifications Faster loading Responsive UI Other: